Privacy Policy

1. Introduction

Welcome to Cygence.com.au ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with the Australian Privacy Act 1988 (Cth) (the "Privacy Act"), the Australian Competition and Consumer Act 2010 (Cth) (the "ACCC Act"), and the General Data Protection Regulation (GDPR) if applicable. This Privacy Policy outlines how we collect, use, disclose, share, store, and protect your personal information while also adhering to privacy requirements.

2. Personal Information We Collect

We may collect various types of personal information from you, including but not limited to:

· Name;

· Email address;

· Contact information;

· Location information;

· Device information; and

· Usage data, including your interactions with our website.

We collect this information when you:

· Use our website; and

· Contact us via email or other communication channels.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

· To provide you with the services you request;

· To respond to your inquiries and provide customer support;

· To send you updates, newsletters, and marketing communications (you can opt out at any time);

· To improve our website and services; and

· To comply with legal obligations.

4. Disclosure of Your Personal Information to Third Parties

a. Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, shipping companies, and IT service providers. These service providers are contractually obligated to maintain the confidentiality and security of your information.

b. Legal Requirements: We may disclose your personal information to law enforcement or government authorities when required by law or in response to a valid legal request, such as a court order or subpoena.

c. Consent: We may share your personal information with third parties with your explicit consent.

5. Accessing Your Personal Information

You have the right to access the personal information we hold about you. If you would like to request access to your personal information, please contact us using the details provided in Section 12.

6. Making a Complaint

If you have concerns or complaints about how we handle your personal information or believe that we have not complied with the Privacy Act, ACCC Act, or GDPR requirements, you can lodge a complaint with us by contacting us using the details provided in Section 12.

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) if you are in Australia. For residents in the European Union (EU), you can contact your local Data Protection Authority (DPA) for GDPR-related complaints.

7. Security and Storage of Your Personal Information

a. Security Measures

We take the security of your personal information seriously and employ reasonable and appropriate measures to protect it from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

Encryption: We use industry-standard encryption protocols to safeguard data during transmission between your device and our servers.

Access Controls: Access to your personal information is restricted to authorized personnel who need it for legitimate purposes. Access controls, such as unique login credentials and role-based access, are in place.

Firewalls: We utilize firewalls to protect our network and infrastructure from external threats and unauthorized access.

Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities and weaknesses.

Employee Training: Our employees are trained on data security best practices and privacy principles to ensure the proper handling of your information.

b. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Once your personal information is no longer needed, we will securely dispose of it or anonymise it to prevent identification.

c. International Data Transfers

If you are located outside of Australia and choose to provide us with your personal information, please be aware that your data may be transferred to and processed in Australia or other countries where our service providers or data processors are located. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

d. Data Breach Notification

In the event of a data breach that may result in the unauthorized access, disclosure, or loss of your personal information, we will comply with our legal obligations to notify you and relevant authorities, as required by applicable laws and regulations.

e. Children's Privacy

Our website is not intended for use by people and children under the age of 18. We do not knowingly collect personal information from children, and if we become aware that we have collected information from a child without parental consent, we will take steps to delete it.

f. Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing the privacy policies of these websites before providing any personal information to them.

g. Data Protection Officer

If you have questions or concerns about the security of your personal information, please contact our Data Protection Officer using the contact information provided in Section 12.

8. Cookies and Tracking Technologies

a. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website. They are commonly used to improve the functionality and user experience of websites. Cookies can remember your preferences, login information, and other settings, allowing for a more personalised and convenient browsing experience.

b. Types of Cookies

We may use the following types of cookies on our website:

· Session Cookies: These cookies are temporary and are deleted from your device when you close your web browser. They are used to maintain your session, allowing you to navigate our website and use its features.

· Persistent Cookies: Persistent cookies remain on your device for a specified period, even after you close your web browser. They are used to remember your preferences and settings for future visits.

· First-Party Cookies: These cookies are set by our website and are used for our own purposes, such as improving site performance and functionality.

· Third-Party Cookies: Third-party cookies are set by third-party services or websites. We may use third-party services, such as analytics tools and social media plugins, which may set their own cookies. These cookies are subject to the privacy policies of the third-party services.

c. Why We Use Cookies

We use cookies and similar tracking technologies for the following purposes:

Functionality: Cookies help us remember your preferences and settings, such as language preferences and login information, so you don't have to re-enter them on your next visit.

Performance: Cookies allow us to analyse how you use our website, including which pages you visit and how you interact with our content. This helps us improve our website's performance and user experience.

Advertising: We may use cookies to deliver targeted advertising based on your interests and browsing behavior. These cookies may be used to display relevant ads on our website or on third-party websites and platforms.

d. Managing Your Cookie Preferences

You can manage your cookie preferences and control whether to accept or reject cookies. Most web browsers allow you to configure your cookie settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. Please note that if you disable cookies, some features of our website may not function correctly, and your user experience may be affected.

e. Third-Party Cookies

We may also use third-party cookies from service providers, such as analytics tools (e.g., Google Analytics) and social media platforms (e.g., Facebook, X (Twitter)). These third-party cookies help us analyse website traffic and track user interactions. The information collected by these cookies is subject to the privacy policies of the respective third-party providers.

9. Intellectual Property

a. Ownership of Content: All content, materials, and intellectual property on our website, including but not limited to text, images, graphics, logos, trademarks, and software, are the property of Cygence.com.au or its licensors and are protected by applicable intellectual property laws.

b. User-Generated Content: If you submit user-generated content to our website (such as reviews, comments, or other contributions), you grant us a non-exclusive, worldwide, royalty-free, and perpetual license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display that content in any media.

c. Copyright Complaints: If you believe that your copyrighted work has been used on our website without authorization, please contact us with the following information: (i) a description of the copyrighted work, (ii) the location of the allegedly infringing material, (iii) your contact information, (iv) a statement that you have a good-faith belief that the use is not authorized, and (v) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

10. Contact Us

If you have questions or concerns about this Privacy Policy, wish to exercise your privacy rights, address intellectual property matters, inquire about GDPR compliance, access your personal information, make a complaint, or have any other inquiries, please contact us at: enquiries@cygence.com.au

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website with the effective date.

By continuing to use our website after any changes to this Privacy Policy, you consent to the updated terms.

12. Additional Information

For more information about privacy in Australia, the Privacy Act, ACCC Act, GDPR, and your rights under GDPR, please visit the websites of the Office of the Australian Information Commissioner (OAIC), the Australian Competition and Consumer Commission (ACCC), and the European Data Protection Board (EDPB), respectively.